Terms and Conditions MaxBet –
Platform Usage Guidelines

1. Introduction

Welcome to MaxBet, a leading online casino and betting platform operating under an official license. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and MaxBet ("Company", "we", or "Platform").

By accessing the MaxBet website, registering an account, or using any of our services, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these Terms, you are requested not to use the maxbet platform. Continued use of our platform following any amendment to the terms will be considered acceptance of the updated terms.

2. Eligibility & Registration

To register and use maxbet's services, you must meet all of the following eligibility requirements:

• Minimum age: You must be at least 18 years of age or have reached the legal age of majority in your jurisdiction, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• One account only: Each individual is permitted to hold only one (1) maxbet account. Owning multiple accounts is a serious violation of these Terms.
• Accurate information: All information provided during registration must be accurate, complete, and up to date. False information may result in account closure and forfeiture of balances.
• Not on the exclusion list: You are not enrolled in any self-exclusion program or on the prohibited list of any recognized gambling operator's platform.

Maxbet reserves the right to decline any registration application without providing a reason. We also reserve the right to request additional proof to verify your eligibility at any time.

3. Identity Verification (KYC)

As part of maxbet's commitment to security, fraud prevention, and Anti-Money Laundering (AML) compliance, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal or whenever we deem it necessary.

Documents required for KYC verification include:

• Proof of identity: Malaysian Identity Card (MyKad), valid passport, or valid driving licence.
• Proof of address: A utility bill, bank statement, or official government document showing your name and current address — issued no more than 3 months prior.
• Proof of payment method: A screenshot or document confirming ownership of the bank account or e-wallet used for the deposit.

Maxbet reserves the right to hold withdrawals until the KYC process is fully completed. Failure to submit the required documents within the specified timeframe may result in a temporary account freeze.

4. User Account

Your MaxBet account is strictly for your personal use. You are solely responsible for all activities conducted under your login credentials. The following are your key responsibilities as a MaxBet account holder:

• Keeping your password confidential and not sharing your login credentials with any other party.
• Ensure that no one else, especially minors, can access your account.
• Notify maxbet immediately if you suspect any unauthorized access to your account.
• Keeping your personal information up to date whenever changes occur, especially your email address, phone number, and banking details.

Maxbet recommends enabling two-factor authentication (2FA) for added security. While 2FA is optional, we strongly encourage it to protect your account from unauthorized access.

5. Deposits & Withdrawals

Maxbet supports a variety of popular payment methods in Malaysia to facilitate deposits and withdrawals. All financial transactions on our platform are processed securely using the latest encryption technology.

5.1 Deposits

Deposits into your MaxBet account can be made via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, Visa/Mastercard, USDT, and Bitcoin. All deposits are processed almost instantly. Minimum and maximum deposit limits vary depending on your chosen payment method and account verification level.

• Deposited funds must originate from an account held in your own name. MaxBet does not accept third-party deposits.
• If an incorrect or duplicate deposit occurs, please contact our customer support team immediately.
• Maxbet reserves the right to request proof of payment for any deposit if required for verification purposes.

5.2 Withdrawals

Withdrawals from your maxbet account will be processed in accordance with the established procedures and timeframes. All withdrawals are subject to completed KYC verification and the following conditions:

• Withdrawals may only be made to the same account or payment method used for the deposit, for anti-money laundering purposes.
• Minimum and maximum withdrawal limits are displayed in the finance section of your account.
• Maxbet reserves the right to request additional verification for withdrawals exceeding certain limits.
• Withdrawals requested after a bonus has been received are subject to the fulfillment of the relevant wagering requirements.

6. Bonuses & Promotions

Maxbet offers a range of bonuses and promotions designed to add value to your gaming experience. All promotional offers are subject to the specific terms stated in each promotion, as well as the following general terms:

• Wagering requirement: Each bonus carries a wagering requirement that must be fulfilled before any winnings derived from that bonus can be withdrawn. The wagering requirement is expressed as a multiple of the bonus amount received.
• Validity period: All bonuses have a set validity period. Any unused bonus will expire automatically once that period ends.
• One offer only: Unless otherwise stated, each promotion may only be used once per member, IP address, device, or household.
• Eligible games: Some bonuses are only applicable to specific games or game categories. Please review each promotion's details before accepting it.
• Bonus withdrawal limit: Some bonuses may carry a maximum withdrawal limit on winnings. This information will be clearly stated in the terms of each promotion.

Maxbet reserves the right to modify, suspend, or terminate any promotion at any time. Any attempt to abuse the bonus system — including hedge betting, use of multiple accounts, or other methods deemed illegitimate — will result in bonus forfeiture and disciplinary action on the account in question.

7. Game Rules

All games at maxbet are operated using a Random Number Generator (RNG) certified by recognised independent audit bodies. This ensures every game outcome is fully random and free from any manipulation.

You acknowledge and agree that:

• Game outcomes are random and determined entirely by certified RNG software.
• Maxbet cannot alter or unfairly influence the outcome of any game.
• In the event of a technical disruption during gameplay, maxbet reserves the right to void the round in question and return the original bet to your account.
• Results recorded on MaxBet's servers are final in the event of any dispute regarding game outcomes.

For Live Casino games, maxbet partners with licensed and recognised software providers and casino studios. All live game sessions are recorded for dispute resolution and quality monitoring purposes.

8. Prohibited Activities

Maxbet users are strictly prohibited from engaging in the following activities on our platform:

• Identity fraud: Registering or using an account on behalf of another person, or providing false identity information.
• Multiple accounts: Opening or using more than one maxbet account, whether directly or via proxy, VPN, or other means.
• Bonus abuse: Exploiting bonuses through hedge betting, cooperation across multiple accounts, or any strategy specifically designed to take advantage of promotional terms.
• Money laundering: Using the maxbet platform to transfer, conceal, or convert funds obtained from illegal activities.
• Hacking and manipulation: Any attempt to hack, manipulate, or disrupt maxbet's software or infrastructure.
• Collusion: Colluding with other players to cheat in table games or poker games.

9. Account Closure

Either you or maxbet may close the account at any time, subject to the following conditions:

9.1 Closure by Member

You may request account closure at any time by contacting the MaxBet customer support team. Prior to closure, all active wagering requirements must be fulfilled and any remaining balance may be withdrawn following the standard withdrawal procedure.

9.2 Closure by MaxBet

Maxbet reserves the right to close or suspend your account without prior notice if:

• A breach of any section of these Terms has occurred.
• Suspicious or potentially unlawful account activity is detected.
• Information provided during registration or KYC is found to be false or misleading.
• A directive has been issued by a regulatory authority or law enforcement body.

10. Responsible Gaming

Maxbet is committed to healthy and responsible gaming practices. We believe gambling should be an enjoyable form of entertainment, not a source of financial stress or other problems.

The maxbet platform provides the following tools to help you maintain control over your gaming habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits that suit your budget.
• Play time limit: Set a limit on the amount of time you spend on the platform each day.
• Temporary self-exclusion: Suspend access to your account for a duration of your own choosing.
• Permanent self-exclusion: Permanently close your account if you feel that gambling is negatively impacting your life.

If you or someone you know needs help with gambling addiction, please contact a relevant support organization in Malaysia. More information is available on the Responsible Gaming ours.

11. Limitation of Liability

To the extent permitted by applicable law, maxbet shall not be liable for any indirect, consequential, special, or punitive losses arising from use of our platform, including but not limited to:

• Financial losses resulting from game or betting outcomes.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Any losses arising from unauthorized access to your account due to your own negligence.
• Third-party actions beyond maxbet's control that directly or indirectly affect our services.

Maxbet provides its platform and services "as is" and makes no guarantee that the platform will always be free from errors, outages, or technical issues.

12. Amendments to Terms

Maxbet reserves the right to modify these Terms and Conditions at any time. Significant amendments will be communicated to members via email or in-platform notification at least 14 days before taking effect, except where immediate changes are required for security or legal reasons.

Continued use of the maxbet platform after the effective date of any amendment to these terms will be considered full acceptance of the updated terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of maxbet's services, our customer support team is available 24 hours a day, 7 days a week.

You may reach us via:

• Live Chat: Available directly on the maxbet platform, 24/7.
• Support Email: [email protected]
• FAQ: Visit the FAQ for answers to the most frequently asked questions.

We endeavour to respond to all enquiries as promptly as possible. For cases involving financial disputes or complex account issues, please provide complete and accurate information to help expedite our review process.