Privacy Policy maxbet –
Your Personal Data Protection

1. Introduction

Maxbet ("we", "Platform" or "Company") deeply respects the privacy of every individual using our services. This Privacy Policy ("Policy") explains in detail how we collect, process, store and protect your personal data when you browse the maxbet website, register an account, or use any of the services we provide.

This document also outlines your rights regarding the personal data we hold, as well as how you can contact us should you have any privacy-related queries or requests.

By using the MaxBet platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to request deletion of your data.

2. Data We Collect

Maxbet collects various categories of personal data to enable us to provide a safe, efficient and trustworthy service. The types of data we collect are as follows:

2.1 Identity Data

• Full name as stated in your official identification document.
• Date of birth for age verification and eligibility purposes.
• MyKad or passport number for the identity verification (KYC) process.
• Residential Address that can be verified as current.
• Gender for account management purposes.

2.2 Contact Data

• Email Address for official communications, notifications, and account recovery.
• Mobile phone number for two-factor authentication (2FA) and security communications.

2.3 Financial Data

• Bank account details including bank name and account number for processing deposits and withdrawals.
• E-wallet information such as TnG eWallet, GrabPay, or Boost used for transactions.
• Transaction history including deposits, withdrawals, wagering, and winnings.

2.4 Technical Data

• IP Address and general location data for security and compliance purposes.
• Device information including device type, operating system, and browser version.
• Log data including access times, pages visited, and actions taken.
• Cookie data and session identifiers to enhance the user experience.

2.5 Platform Activity Data

• Game history, betting activity, and win/loss statistics.
• Game preferences and platform usage habits.
• Feedback, complaints and communications with the customer support team.

3. How We Collect Data

We collect your personal data through several different channels:

• Account registration: Information you provide directly when creating a new account.
• KYC verification: Documents you upload for identity verification purposes.
• Financial transactions: Data collected when you make a deposit or withdrawal.
• Platform usage: Data automatically generated as you browse and use the MaxBet platform.
• Support communications: Information you share when interacting with our customer service team via live chat or email.
• Cookies and tracking technologies: Data collected automatically through cookies, tracking pixels, and similar technologies.

4. Purpose of Data Use

The personal data we collect is used exclusively for legitimate and transparent purposes. Below is a summary table of data use purposes along with their corresponding legal basis:

Purpose of Use	Legal Basis
Account management & identity verification	Contract performance
Deposit & withdrawal processing	Contract performance
Fraud prevention & platform security	Legitimate interest
AML & regulatory compliance	Legal obligation
Customer support & complaint resolution	Contract performance
Product & service improvements	Legitimate interest
Marketing communications (with consent)	User consent
Responsible gaming & member protection	Legitimate interest & legal

5. Data Sharing

Maxbet does not sell, rent or disclose your personal data to third parties except under the following strictly defined circumstances:

• Payment service providers: Payment processors such as FPX, DuitNow gateways and e-wallet providers required to complete your financial transactions. They receive only the data necessary to process the transaction.
• Game software providers: Licensed game providers that require minimal data to ensure game integrity and fairness.
• Regulatory authority: Licensing regulators, anti-money laundering authorities, or law enforcement agencies when required by law.
• Auditors and legal services: Independent audit firms or legal advisors bound by strict confidentiality agreements.
• Cloud hosting services: Technical infrastructure providers that process data under PDPA-compliant data processing agreements.

6. Data Security

Maxbet continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• Data encryption in transit: All communications between your browser and maxbet's servers are secured with TLS 1.3 encryption and a valid 256-bit SSL certificate.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted format using AES-256.
• Two-factor authentication (2FA): Available to all accounts to add an extra layer of security during the login process.
• 24/7 Monitoring: Continuous security monitoring to detect and respond to any threats or anomalies promptly.
• Regular penetration testing: Security audits and penetration testing are conducted periodically by accredited independent third parties.
• Staff training: All staff with access to user data undergo comprehensive and regular data security training.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. In the event of a data breach involving your information, we will notify you within the timeframe required by applicable law.

7. Cookies & Tracking Technologies

Maxbet uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and ensure platform security. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security settings. These cookies cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform for the purpose of continuous improvement.
• Functional cookies: Storing user preferences such as preferred language and display settings.
• Analytics cookies: Collecting anonymised data on usage patterns to help us enhance our services.

You can manage or block cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the MaxBet platform.

8. Data Retention Period

Maxbet retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by law. In general:

• Active account data: Retained for the duration that your account remains active and operational.
• Financial transaction data: Retained for a minimum of 7 years in accordance with AML and tax legal requirements.
• KYC Documents: Retained for the period specified by our licensing regulator, typically 5 to 7 years after account closure.
• Log and security data: Retained for 12 months for security monitoring and dispute resolution purposes.
• Customer support communications: Retained for 3 years for reference and service improvement purposes.

Once the relevant retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

9. Your Rights

As a maxbet user and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via the platform's live chat. We will process your request within 30 business days of receiving a complete submission.

10. International Data Transfers

In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including:

• Data processing agreements compliant with recognised data protection standards.
• Use of standard contractual clauses approved by the relevant regulatory authority.
• Ensuring that the recipient country has an equivalent or higher level of data protection.

Maxbet ensures that any international data transfers are carried out in compliance with Malaysia's PDPA requirements and our regulatory obligations.

11. Children's Privacy

The maxbet platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that data has been collected from anyone under 18, we will take immediate action to delete that data and close the account in question.

Parents and guardians who are concerned that their children have registered or are using the maxbet platform are encouraged to contact us immediately through the available support channels.

12. Policy Amendments

Maxbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any significant changes will be communicated to you via:

• Email notifications sent to the address registered in your account.
• A clear notice displayed on the maxbet platform's home page.
• In-platform notifications when you log in after changes take effect.

The "Last Updated" date at the top of this document always reflects the most current version of the Privacy Policy. Your continued use of the maxbet platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how maxbet handles your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly on the maxbet platform
• FAQ: Visit page FAQ our FAQ section for answers to common privacy questions

We aim to respond to all privacy-related inquiries within 3 business days. For formal requests regarding personal data rights, our response period is within 30 business days as required under Malaysia's PDPA.